Privacy Policy

Last Updated:  15 September 2022

We are Infinite-Compute.com, LLC (“we”, “us”, “our”), the company that runs the following primary services (“Services”):

* Infinite-Compute Boost for Daz
* Infinite-Compute Hive.3D
* Infinite-Compute Hive.3D Studio
* Infinite-Compute Innovate.3D
* Infinite-Compute Deploy.3D

Some of these Services, as the need dictates, offer embedded services including but not limited to advisory or consulting services, software development or high-performance computing services. Across all those services - wherever appropriate, here’s a summary of how we protect your data and respect your privacy.

Who this policy is for

This policy applies to any user of one or more of our Services ("Users").

These Services do not require you to enter any information to view the Services, however, in order to utilize a Service, personal information may be required to deliver the services to you. This information shall be governed by this policy.


When we collect data

When you visit our website and use our service

Whenever you use our Services, we collect your data. Sometimes we request you provide us with data, sometimes data about you is collected automatically (we call this "log data").

When you voluntarily submit information to us

We collect data like your email address and name that you voluntarily submit to us when registering to use our Services.

Information About Children

None of our Services are intended for or targeted at persons under 16. By using this site and any of our Services, you represent that you are not under the age of 16. We do not knowingly collect information about children under 16. If you believe that we have collected information about a child under 16, please contact us at compliance@infinite-compute.com, and we will delete such information.

Type of data we may collect

Contact details

Your name, email address, social media account information (when you choose to connect with a Service).

We do not and will not send spam, sell or rent your email address or any social media login account information to third parties. We do not disclose, sell, share, trade or give away a User’s personal information to third parties, except as needed for completing payment and billing transactions through the services of payment processing vendors, if applicable.

Log Data that identifies you

Like most websites, our servers automatically collect certain types of non-personally-identifying, technical information, such as the browser type, language preference, referring site, and the date and time of each visitor request.

* What website you came from to get here
* How long you stay for
* What kind of device you’re using

We use this information to better understand how our visitors use our website, to maintain Services, and to diagnose issues with a Service that may arise.

Log Data may also include information such as your IP address, browser details, timezone, geolocation information, login details, session data (login and logout timestamps), operating system, and version.

Data on how you interact with our Services

Usage information about how you interact with one or more of our Services may include information on clicks, pages visited, actions taken and errors encountered.

How we use the data we collect

We do not sell your personal data to other organizations for commercial purposes. In the event our Service is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to provide our Services to you.

We only use your data for reasons that we have a legal basis to do so.

Here’s how we use it:

To give you access to the Service and functionality

Logging you into your Service account, storing settings and preferences, processing payments, sending you welcome emails and service updates, hosting and infrastructure updates, investigating fraud, spam, and other illegal activities.

To improve the Service

Tracking the experience of using one or more Services, testing features, getting feedback, managing landing pages, researching and analyzing data including profiling, and in some instances using third parties to do this.

Support

Resolving issues via phone, Discord or email support, and letting you know about changes to our Service. If you send us a request (via a support email or on one of our feedback channels), we reserve the right to publish it (stripped of all personally identifying information, of course) in order to help us clarify or respond to your request or to help us support other Users.

We may provide technical support to service your account(s) with us. In order to do so, we may use certain personally identifying information, with your consent, to access your account for the purpose of troubleshooting, running tests, and/or otherwise providing support. In providing technical support to you, we may potentially see other personally-identifying information viewable on your account pages. As with all other information, we promise to hold any information we encounter in the process of providing support to the highest possible security and protection standards.


Marketing

Sending emails and messages to you about updates or changes to a Service, new features, products and services, and relevant content from us or our partners.

Data Aggregation

In addition to the other uses described in this Policy, you agree that we may extract and use information from the information you disclose for the purposes of aggregating data in a non-identifiable method. This aggregated data may be used internally to improve Services, service to Uses, or without limitation, to develop, analyze, combine, or publish the aggregated data for commercial purposes.


Your privacy choices

You can choose not to provide us with personal data

In instances where you are presented the option of providing us with personal data, you can decline to do so. If you decline to do so, you can still browse our website page, but will not be able to use the Service.

You are able to turn off cookies in your browser

You can change the settings in your browser to turn off cookies. You can also delete cookies in your browser settings. Note that certain features of our Service may not function properly without the aid of cookies.

Opt-out of Emails

Users can always opt-out of receiving emails from a Service by either clicking the ‘unsubscribe’ link typically present in the footer of any automated emails from us, or email us the request noting the Service(s) you wish you opt out of, at support@infinite-compute.com.

Your rights

You have the following data protection rights:

Right to access information that we have on you

If you request it, we will provide you this information within one month of the request, unless doing so would adversely affect the rights and freedoms of others. We will let you know if we are unable to do so because of that reason.

Right to correct inaccurate personal data

For most, if not all, Services, you are able to change personal data (like name, contact information) in the dashboard or account section of a particular Service. However, if you want us to correct any personal data that you aren't able to correct yourself, you can email us at support@infinite-compute.com with a request to do so.

Right to object to the use of your data for profiling or making automated decisions about you

We use your data to figure out what information is relevant to you to give you a better experience (like using your usage information to determine the content of emails sent to you or determining what new features to consider developing). We will only do this to improve the Service.

Right to be forgotten by us

You can ask us to delete any personal data that we have about you, provided that it is no longer needed for us to use that data for purposes of your use of a Service.

Right to lodge a complaint regarding our use of your data

You can address any complaints to the supervisory authority in the Member State of your residence or place of work. Before you do so, please bring it up with us so we may do everything commercially reasonable and customary to address your concerns.

To exercise any of these rights, please contact us at compliance@infinite-compute.com.

How we protect your data

We take data protection seriously. We have a variety of administrative and electronic measures that are designed to protect your personal data against unauthorized access, use or disclosure.

Third parties who process your data

Portions of our Services use third parties for effective service delivery. When we do this, sometimes we need to share your data with them for their services to work well. The sharing only happens when it is strictly necessary and done so with the safeguards and practices detailed in this privacy policy.

We recommend that you read the privacy policies of the third-party service providers so you can understand the manner in which your personal information will be handled by them.

Here are the details of third-party service providers we use:

Analytics: Google Analytics, LinkedIn, Facebook, Twitter

Feedback and support: ZenDesk, Discord

Communication: Sendgrid, Mailchimp

Hosting and infrastructure: Paperspace, Coreweave

Payment: Stripe, PayPal

Integrations: Sendgrid, Mailchimp


How long do we store your data

We keep your data as long as you're using a Service, and in backups after you've stopped using Service for up to 6 months.

Where do we store your data

Your data is stored on a secure server behind a firewall in a verified data center in the US.

How we respond to Do Not Track (DNT)

Because there is no legal or industry standard at this time, we do not respond to "DNT" signals. We are closely monitoring the work of the privacy community to determine when such a response is appropriate and what form it should take.

Security & Data Storage

To prevent unauthorized access, safeguard data accuracy, and maintain the appropriate use of information, we have put in place appropriate physical, technical, and administrative procedures to protect the personal information data you submit. We make every effort to ensure the integrity and security of our network and systems. However, since the Internet is not 100% secure and as new technology evolves and emerges, we cannot guarantee that our security measures will prevent third-party interference from illegally obtaining or tampering with your personal information.

We encourage you to help us by also taking precautions to protect your personal data when you use the Services. Change your account password often, using a combination of letters, numbers, and characters, and make sure you use a secure connection.

A Service will retain data (predominantly anonymized) for as long as needed for the purposes described above and/or as required by law. A user may request access to certain data about themselves by emailing support@infinite-compute.com.


Accessing and Updating your Personal Information

To review, access, or update your personal information to review its accuracy, or request deletion please contact us at support@infinite-compute.com.

We will make commercially reasonable efforts to provide you with reasonable access to any of your personal or other account information we maintain within forty-five (45) days of your request. We provide this access so you can review it, make corrections, or request deletion of your information. If we cannot honor your request within the 45-day period, we will tell you when we will be able to provide access. In the unlikely event that we cannot provide you access to your information, we will explain why we cannot do so.

Please note that any changes you make will be reflected in our active user database within a reasonable time, however, we may retain information you submit for backups, archiving, prevention of fraud, to satisfy legal obligations, or otherwise we reasonably believe there is a legitimate reason to do so.

We do not offer choices to limit the use of personal information beyond what’s outlined in this privacy policy. We strive to only collect information that is required for our service to properly function.


Cookies

Your use of certain Services may result in the assignment and storage of session cookies by Google Analytics to recognize your access privileges and generally track user preferences. A cookie is a text file that is placed on the hard disk of your computer or mobile device by a server. Session cookies expire when you end your session and close your browser interface. Cookies cannot be used to run programs or deliver viruses to your computer or mobile device. Cookies are uniquely assigned to you and can only be read by a server in the domain that issued the cookie to you. You can always choose to block cookies using your browser settings. Users who do not wish to have cookies placed on their computers or mobile devices should deny Cookies in the pop-up window. If Cookies are denied, certain features of our Services may not function properly.

These cookies may be session cookies that are deleted when you leave a Service, or persistent cookies which do not delete themselves and enable us to recognize you when you return so we can provide a better experience for you.


Your California Privacy Rights

The California Consumer Privacy Act (CCPA) provides protections for residents of California with regard to personal information in certain circumstances. Under CCPA, personal information generally includes information that can identify, relate to, describe, be associated with, or be reasonably capable of being associated with a particular consumer, household, or device. Your rights with regard to personal information include:

Right of Access to personal information that we collect. This right includes access to the:
categories of specific personal information we collect,
categories of sources from which that information is collected
business purpose for collection, and
categories of third parties with which the information is shared, and
response data (if applicable) in a portable format.
Right to the Deletion of personal information that we or our service providers collect.
Right to Non-Discrimination when exercising your rights under the CCPA.

Exercising Your CCPA Rights

If you wish to exercise any rights granted to you by the CCPA please submit a verifiable request by sending an email to support@infinite-compute.com.

We will provide a response within 45-days of receiving a verifiable request. We may extend this time by up to 90 days but we will let you know of this during the initial 45 days. A verifiable request is one made by you or someone on your behalf. We do not require that you have an account with us in order to make requests, however, if you do not have an account with us we may ask for additional information for the purpose of verifying the request.

After verification, we will respond with the information requested for the preceding 12-month period (you can make two such requests during a 12-month period). Our response will either be sent through your account with us or by mail or electronically, at your option. Once we can verify that the request is coming from you or someone authorized to act on your behalf, you will receive the information requested for the preceding 12-month period.

Additional information for International Users

If you are visiting this website and/or accessing the Services from outside the United States, please be aware that you are sending information (including Personal Information) to the United States where our servers are currently located. This information may be transferred within the United States or back out of the United States to other countries outside of your country of residence, depending on the type of information and how it’s stored by us. These countries (including the United States) may not necessarily have data protection laws as comprehensive or protective as those in your country of residence, however, our collection, stores, and use of your Personal Information will at all times be governed by this Privacy Policy.

Compliance with laws and regulations

Legal Situations: We may disclose your information when we believe in good faith that (i) disclosure is required by a search warrant, subpoena (whether criminal or civil), civil investigative demand, court order, or a requirement for cooperation from law enforcement or other government agency; (ii) disclosure is appropriate and necessary to report a suspected crime (including any case of suspected child exploitation) or prevent physical harm to individual or property; (iii) disclosure is appropriate and necessary to enforce our rights; and (iv) disclosure is required by law. Nothing in the Privacy Policy shall be deemed to create any third-party right, and we reserve the right to object to any third party required for information in appropriate circumstances.

Changes to this Privacy Policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

Business Transfers

If the ownership of Infinite-Compute.com (the company that operates the Service) substantially changes, such that all of its assets were acquired or merged into another entity, or in the unlikely event that Infinite-Compute.com enters bankruptcy, you understand that any stored personally identifying, and non-personally-identifying information and data will likely be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur and that any acquirer or merging entity of Infinite-Compute.com may continue to use your personal information as set forth in this policy.

How to contact us

If you have any questions regarding this Privacy Policy, please contact us by emailing support@infinite-compute.com.